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HELP & FAQ

Q. I’m having issues paying with Stripe. Could you help?

A. When it comes to payment we recommend using PayPal, you don’t even need a PayPal account to use this service. Just simply click the PayPal option and follow the super simple checkout instructions.

If you would still prefer to use Stripe please ensure that Java is installed and updated on your computer. (Click HERE to download/update it.)

We can also accept payments over the phone in our store. Please call 057 862 1310 if you would like to order this way.
Our opening hours are as follows… Monday-Friday: 09:00 – 18:00 Saturday: 09:30 – 18:00 Sunday: CLOSED.

Q: Where are you located?

A: Breslin’s Pharmacy is located on 86 Main Street, Portlaoise, Co. Laois. We’re across the road from the Blue Door Bar & Restaurant.

Still confused? Here’s a handy little map…

Q: Does Yankee Candle Company use lead wicks?

A: There has been a good deal of recent coverage in the media regarding possible health issues relating to candles containing lead wicks, some of which has unfortunately been confusing or misleading. In order to eliminate any concern or confusion, THE YANKEE CANDLE COMPANY WOULD LIKE TO ASSURE YOU THAT YANKEE CANDLE DOES NOT USE LEAD WICKS IN ANY OF THEIR CANDLE PRODUCTS. All of their products are today manufactured with pure cotton wicks that are free from lead and completely safe.

Q: How can I keep my candles looking their best?

A: Candles will discolour or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may negatively affect the quality of your candles. Store your candles in a cool, dry place.

Q: Why do candle wicks sometimes become mushroom shaped?

A: When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Blow out the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.

Q: Can I refill my jar candle when it is empty? Do you recycle the empty jars?

A: Because glass weakens as it accumulates bumps and scratches from use, Yankee Candle do not recommend refilling their jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells … whatever small collections you may want to display. Additionally, most local recycling agencies will accept empty Yankee Candle jars with other glass jars.

Q: How do I use Wax Tarts?

A: Wax Tarts offer you exceptional home fragrancing without the mess of traditional simmering potpourri. Place your Wax Tart in the top of a dry burner and never add water. Light an unscented tealight for a controlled low flame in your buner. When melted, the Wax Tart will release its wonderful fragrance. You can also mix different fragrances together to create your own unique blend of aromas.

Q: How can I remove candle wax from fabric?

A: Whenever available, we suggest that you consult the laundering instructions provided by the manufacturer of the fabric. Professional cleaners are also valuable sources of information.

Q: If I wanted to use my empty Yankee Candle jar for storage, how can I remove the metal wick base?

A: This is a relatively easy process. Once all wax is removed, simply pour in enough rubbing alcohol to cover the base and allow the jar to sit for a few days. The rubbing alcohol should soften the glue and release the base. It is important that you allow the rubbing alcohol time to work and that you don’t pry at the base with your hand or any object.

Q: Why does it say to discontinue using the candle when a half inch of wax remains?

A: The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. When this instruction is followed the glass will not get too hot. For your safety, we also recommend burning all candles on heat resistant surfaces, such as a plate or trivet.